power cut? call 105

Electricity emergencies

Your electricity network distributor looks after your electricity supply. If there’s an electrical emergency or power outage at your business, you’ll need to ring your operator.
Get more information on the power cut call105service.

Dial: 105

(Free 24 hour national number emergency line)

Gas emergencies

If yousmell gas, think you have agas leakor haveany concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on the number below.

Dial: 0800 111 999

(Free 24 hour national number emergency line)

Contacting your Electricity Distribution Network Operators (DNOs).

How to identify your electricity distributor

Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration. For example, the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table below.

The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.

Electricity emergencies Distribution Network Operators (DNOs) contact list

Electricity supply number Distributor General enquiries

10

UK Power Networks 0845 601 4516
11 Western Power Distribution 0845 724 0240
12 UK Power Networks 0845 601 4516
13 SP Energy Networks 0330 101 0444
14 Western Power Distribution 0845 724 0240
15 Northern Powergrid 0845 070 7172
16 Electricity North West 0800 0481820
17 Scottish Hydro Electric Power Distribution 0800 048 3515
18 Sp Energy Networks 0330 101 0444
19 UK Power Networks 0845 601 4516
20 Southern Electric Power Distribution 0800 0483516
21 Western Power Distribution 0845 601 3341
22 Western Power Distribution 0845 601 3341
23 Northern Powergrid 0845 602 4454
24 Independent Power Networks Ltd 0845 055 6199
25 ESP Electricity Limited 01372 227560
26 Energetics Electricity Ltd 01698 404640
27 The Electricity Network Company Ltd 01359 243292
28 UK Power Networks (IDNO) 0845 601 4516

INFORMATION FOR BUSINESS CUSTOMERS

For more information about Your Rights and your Customer Guarantees, download the PDFhere

Frequently asked questions

For quick answers to questions you have about your bill, our rates, meters, tariffs and more, check out our FAQs.

Manage your account online

Sign up or log in to your online account 'MyAccount' where you can:

  • Submit meter readings
  • View and download bills
  • Pay bills online (securely)
  • Change/Renew Tariff(s)

Call us with your query

Call us now on

0333 200 5103(1)

We're open Mon to Fri between 8am and 6pm. If that's not convenient, we have several other ways to get in touch.