High call volumes

We're experiencing a high volume of calls right now. This means it's taking a lot longer to get through to our teams than normal, we're sorry about this. Please help us free up the lines for those who need us most. If you do have to call the best times to call us are:

  • Monday: tends to be our busiest day, but if you do have to contact us it's best in the afternoon
  • Tuesday - Friday: between 8am to 11am and 2pm to 6pm
  • Saturday: between 8am to 11am

Avoid the phone queues.找出自我服务的方法and how to contact us in other ways are listed below. Thanks for your patience at this time.

Contact us - For business

For home customers – ways tocontact us

Choose how you'd like us to answer your energy questions — we're here to help.

FAQ'sAvailable 24/7

Before you call us, why not check out our FAQs

Find your answer

MyAccountAvailable 24/7

Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.

Go to MyAccount

ChatAvailable 24/7

Chat online to one of our friendly advisors at any time of day or night.

CallOpen Monday to Friday 8am-6pm

Please note this service is not available to our 'Online Only' customer

We're getting a high number of calls right now so call waiting times are much longer than usual. Please help us free up the lines for those who need us most.


24-hour gas emergency helpline
0800 111 999(1)

Power cut?
Call 105(1)

Other electrical emergencies?
List of electricity network distributors

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Need help with your residential home energy account?

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Looking for help with your Large Business account?

Contact Large Business


If you aren't happy, we want to hear about it so we can put it right.