如何支付电力和燃气费


There are many ways to pay your energy bills. The information below should help you find the best option for you.

Paying online or via our mobile app

付款是简单和安全的MyAccount。如果您在所有您需要做之前没有完成此操作是:

  • 登录myAccount
  • Click on the ‘Make a Payment’ link in the menu
  • Enter the amount you want to pay
  • Click to enter your card details or select to use your stored card
  • 填写卡付款页面上的字段
  • 点击付款立即付款。

确认页将提供您的付款状态。您应该在付款后24小时内看到您的帐户更新。

注册MyAccount.if you haven't used it before. It only takes a couple of minutes - you'll just need your account number - you can find this on your latest bill.

宁愿支付去?
使用我们的手机应用程序make payments quickly and securely. Download our app from theApple App Store.或者Google Play Store

使用我们的免费电话号码通过电话自动付款:0333 200 5108

Paying by Direct Debit

我们的大多数客户选择通过直接借记付款,因为它使他们能够安心,即他们的付款。

选择通过预算直接借记或直接借记总额支付是一种简单的方法,确保每月付款自动退出您的银行账户。这样,您可以在整个年度传播冬季能源成本的更高成本。这也是良好的价值,因为你得到了所有支付方法的最低单位率。

预算直接借记和直接借记金额之间有什么区别?

Question Budget Direct Debit 直接借记全金额
我的每月付款如何工作?

您每月支付相同的金额来帮助您预算。
Note;如果您使用的时间或多或少能比预期的能量,我们可能会更改每月金额。

根据您使用的能量,您每次都会支付不同的金额。
我的直接借记是否在冬季和夏季变化? 他们每个月都保持不变。在这一年中,我们根据您使用的能量进行了两份评论。
这可能意味着您的直接借记可以上下或向下。
More expensive in the winter when you use more energy and less expensive in the summer.
How does Direct Debit work with a smart meter? Smart meters provide reads automatically.

提供阅读,您的每月账单是您实际使用的能量。

If you have a smart meter this type of Direct Debit works really well.

您如何计算每月付款? 我们预测年度的能源使用量12划分为12。 We bill you based on your energy usage when we have a meter reading or we have to estimate if we don't have a recent meter read.
When do I get a bill? 我们每年只发一张账单。 您将每月收到账单。

Looking for more information about Direct Debit payments?Check out our Help Centre


如何更改我的付款方式以通过直接借记付款支付?

当您拿出我们的能源关税之一时,您通常会设置您的直接借记付款。如果您想更改您的能源账单和设置直接借记卡的方式,您可以更改付款方式via MyAccount。If you've not used MyAccount before, you canregister now。在我们可以将您转移到直接借记付款之前,您需要首先签署直接借记条件。

What happens if my energy prices increase?

If you pay a regular amount every month and your energy prices increase for any reason; e.g. you move on to a new fixed price tariff where your prices are higher. It's worth increasing your monthly Direct Debit amount so that you don't get into arrears later down the line. We only review your Direct Debit twice a year which is when we look at how much energy you've used and change your DD amount in line with this. Need to increase your Direct Debit amount? You canuse MyAccount为此,它只需要几分钟。


What happens if my Direct Debit payment bounces?

如果您的直接借记反弹,我们将尝试在七天后收集直接借记。如果它再次反弹,那么这将取消直接借记卡。然后,您将更改为现金/支票付款,我们会向您发送现金/支票账单。这意味着您将不再受益于我们提供直接借记客户的较低单位率。

If you're struggling to pay - the most important thing is to让我们知道所以我们可以帮助你

如果我取消直接借记付款会发生什么?

The best thing to do if you'restruggling to pay并担心您的直接借记付款 -请与我们联系

Do I need to cancel my Direct Debit when I move?

Please don't cancel your Direct Debit when you move out. If you keep your Direct Debit active, we can do everything for you.

这是它的工作原理:

  • 登录或注册到MyAccount告诉我们你的举动,所以我们可以发送你的最终账单。
  • We'll refund any money we owe you, or take your final Direct Debit payment, within 14 days of you getting your final bill (unless you've already paid it off).
  • We'll then cancel your Direct Debit, and remove your bank details from our system.
  • 如果您选择了我们提供新家,我们将帮助您为该地址设置新的直接借记卡。

Paying through your meter

预付款

Where can I top-up my meter?

充值您的能源预付卡或钥匙Paypoint.,Payzone Outlet.orat your nearest Post Office。Remember to keep your receipt as proof of purchase and if it carries a ‘Credit Failed’ message ask the retailer to check why your card or key hasn’t been credited. Depending on where you live, you can top up any amount from £1 to £49 in a single transaction. You can do multiple top-ups to the value of £250.

Find out more information on prepayment meters.


智能支付按摩

How can I top up my smart Pay As You Go meter?

The quickest and easiest way to top up your energy balance is with our mobile phone app. With the app you can:

  • Check your balance,
  • Get low balance alerts,
  • 设置自动充值并查看您的充值历史记录。


Download our app

Download on the App StoreGet it on Google Play

You can also top up calling our automated phone number0333 200 5108(1)或者在有付费点符号的商店。找到您附近的PayPoint店

通过银行转账或来自国外付款

通过银行转账付款

我们的银行详细信息是:

帐户number: 13845095
分类代码:40-05-30

The reference must be your EDF account number - this is really important so we can link your payment to your account. You can find your account number on your latest bill it starts with the numbers '67'

付款最多可能需要三个工作日才能联系我们。

Paying from abroad

You can pay for your electricity and gas from abroad and your payments need to be made to EDF Energy Ltd and only be in pounds sterling. Your contact energy account number must be quoted as a reference. You can find your account number on your latest bill it starts with the numbers '67'

我们的银行详细信息是:
HSBC Bank plc
60 Queen Victoria Street
London
EC4N 4TR

分类代码:40-05-30
帐户number: 13845095

SWIFT – MIDLGB22
BAN – GB45MIDL40053013845095

Payments can take up to five working days to reach us.

通过现金或支票付款

You can pay your electricity and gas bills by cash or cheque at your bank or building society, but they may charge you for this service. Cheques should be payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back. You can find your account number on your latest bill it begins with '67'.

EDF Energy Customer Support Fund

EDF能源客户支持基金的资助some of our most vulnerable customers to help clear domestic gas and/or electricity debts. It also offers grants for the purchase of essential energy efficient appliances such as cookers, refrigerators, or washing machines.

了解更多关于该的EDF Energy Customer Support Fundor看看我们的付款困难部分