Get help with your prepayment energy meter top-up

How to top up your pay as you go electric or gas meter, what to do if you've lost your key or card, help if you can't top up, plus more.

What is a prepayment meter?

预付款仪表也被称为“您的付费”仪表是一种国内能源表,要求用户在使用之前支付能源。通过使用可以在商店或智能手机应用程序上装入的智能卡,令牌或键添加能量。

Help and support with your prepayment meter, card or key

EDF key and card to top-up a Pay As You Go prepayment meter

How to top up my electric or gas meter?

You can do an electric top-up or a gas top-up at more than 50,000 locations around the UK. Most are open 7 days a week. If you can't leave your home to top up, please ask a friend or a family member to do it for you.

Find a shop near you where you can top up:

如何在线充值我的电力或天然气?

To top up electricity or gas online you'll need toupgrade to a smart Pay As You Go meter。那么你可以:

How does electric key top-up and gas card top-up work?

为了充分充分的能量,您将使用钥匙为电力预付款仪表或用于气体预付款仪表的卡。

Once you’ve topped up, slot your card or key into the prepayment meter. Your meter will show how much money is left and how much energy you’ve used. Your card or key only works with your meter.

What can I do if I can't top up my energy card or key?

If your meter runs low you will hear a warning 'bleep' sound. Put your card or key into the meter to useemergency credit。Only use emergency credit if you really need to.

If you have any problems topping up phone 0333 200 5110(1)Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

What happens if I run out of credit, or forget to top up my meter?

请留意您达到仪表的钱。如果您可以,请将您的能量钥匙或卡放在上面。这样你就不会突然耗尽信贷。

如果你在下午6点之后耗尽了信贷,那么才能在第二天早上11点开始。我们称之为我们的非断开连接策略。本政策周一至周五从下午6点到上午11点到上午11点,星期六,周六,周日和银行假期至11点下午11点。

How can I get a new electric key or card, if it has been lost or damaged?

If you lose or damage your electric card or key please phone0333 200 5110.(1)Monday to Friday 8am to 8pm and Saturday 8am to 2pm.

How much can I top up in one go and how much money can my meter hold?

You can add up to £49 to your key or card every time you top up. Your electricity meter holds up to £249. Your gas meters holds up to £999.

Help with your tariff, bills, debt and more


我怎么能检查我最好的能源关税?

前往我的accountto see if you can switch to a different tariff. Once the switch is confirmed, your new tariff prices will show on your meter when you top up and insert your key or card.

New to EDF?

看看我们有哪些预付款关税。我们所有固定的家居能源客户都将零碳电量作为标准(2)

Are you vulnerable, or know someone that is, and need extra help?

Our Priority Services provide support with stress, illness, bereavement, disability, debt, and other issues.

你在努力支付电力或燃气账单吗?

There are lots of things you can do to help you pay your energy bills or manage your debt.