ECO scheme and help with energy efficiency

This offer was closed to new applicants in August 2021 and as such, we're currently unable to proceed with any applications where an installation hasn't already been booked.

Our new offer will be launched later this year, so watch this space as we'll keep you updated on this.

If you'd like more information on insulation, boilers, electric heating or air conditioning products and services you canhead to our heat section

What is the Energy Company Obligation?

The Energy Company Obligation (ECO) Scheme was set up in April 2013. The purpose of the scheme is to help customers make their homes more energy-efficient. In the past, the scheme's included offering customers improvements like;

  • Repairing or replacing old or less efficient boilers
  • Installing better insulation

Under the last ECO scheme we ran to date, we've helped 1,729 customers install energy efficiency measures in their homes. We want to help other customers too, which all adds up to improving energy efficiency across the UK. Want to know more about the scheme?Find out more information on the Ofgem website

Get in touch

Have a question about your ECO application?

If you have any queries regarding ongoing or previous applications then please contact our ECO team

Get extra support

Are you worried about bills, managing your money or need additional support?

Find outhow our Priority Services Register can help you


I've not heard from the installer since submitting my ECO application. Who do I contact?

Pacifica Group, who trade as 0800 Repair should be in touch with you within 5 working days from when you submitted your application.

If you haven't heard from them you can call them directly on0191 6075157。开放时间是莫n to Friday 9am - 5pm.

If I’m not eligible for the ECO scheme, can I pay for insulation and/or a replacement boiler to be installed?

Yes, EDF has areplacement boiler offerand can alsohelp you with insulationfor your home.

I've been asked to submit a copy of my benefit letter to the installer. How do I do this?

Please email a copy of your benefit letter directly to Pacifica's email

Who do I contact if I have a query or complaint about my installation?

In the first instance, you should contact the installer, Pacifica, directly on0191 6075157。开放时间是莫n to Friday 9am - 5pm.

If you are unsatisfied with their response or are unable to resolve the issue with Pacifica please contact the EDF ECO team

I need to reschedule an appointment I have booked with the installer

Please contact our third party assessor Pacifica Group, trading as 0800 Repair on0191 6075157to rearrange your appointment. Please try and give 48 hours notice.

开放时间是莫n to Friday 9am - 5pm.